Age
The user must be above the age of 21 years. However, some vehicles are provided at the minimum age of 23.
Documents Required
- 1. The user must have a valid driving licence issued by the GOI.
- 2. The user must bring original DL and Voter/Aadhaar/Passport at the time of delivery of the car
- 3. In case a user is unable to verify his/her identity, the booking shall be considered void by Guwahati Self drive
Security Deposit
There is no security deposit if the user submits his/her any of the following documents in original.
- 1. Voter
- 2. Passport
- 3. DL
Payment Terms
Full payment to be made by user at the start of the trip. Fuel Fuel charges to be borne by user. Guwahati Self Drive shall give sufficient amount of fuel in starting of the trip and the user needs to return the car in the similar level. If there is excess or deficit in fuel, a reasonable amount shall be refunded/charged based on the average mileage of the car.
Fuel
Fuel charges to be borne by the user. Guwahati self-drive shall give sufficient fuel at the start of the trip and the user needs to return the car in the similar level. If there is excess or deficit in fuel, a reasonable amount shall be refunded/charged based on the average mileage of the car.
Damage Policy
In case of any accident/damage, the user’s liability shall be limited to a maximum of 30000(15000 for hatchback/sedan, 20000 for SUVS, 30000 for THAR as estimated by an authorised/reputed dealership). This policy is intended to protect and benefit the responsible user. However, if the user is found in situations of irresponsible driving the user could be liable to pay the whole damage amount irrespective of insurance claimed from Guwahati Self-Drive. Such cases include, but not limited to
- 1. If the user is under influence of alcohol/drugs while driving
- 2. Rash/Negligent driving
- 3. If the car is used for off road driving
- 4. If the user continues to drive even after any major problem arises in the car.
- 5. Misinformation in DL
- 6. If the user is found violating any rule of the Motor Vehicle Act.
Drop Points
The user must return the vehicle at the pickup point agreed upon taking possession of the car.
Rental Period:
Rental period is calculated on a 24 hours basis (Time to time). For example, if the booking starts from 10 AM today and ends in 10 AM on the next day then it shall be considered as 1 day rental period.
Extra Hours
Extra hours charges shall be calculated as (Daily Rental / 12) for each extra hour. If the extra hours exceeded by 6 hours, then instead of hourly charges one full day rental charges shall be applicable.
Extension of Rental Period
If the user wishes to extend the rental period, he/she shall contact Guwahati Self-Drive. However, extension approval is subject to availability of the vehicle.
Replacement Vehicle
Guwahati Self-drive shall provide a replacement vehicle in the case of vehicle failure. This is subject to vehicle availability.
Cleanliness:
Guwahati Self- Drive delivers the car after proper cleaning of both exterior and interior. Though we don’t charge for the normal soil/mud deposited in the car during the trip but the user must ensure the followings while returning the car:
- A. Leaving tobacco-based product in the car
- B. Burning of any parts of the interior due to smoking.
- C. Any left-over food/packets/Bottles etc.
In case of non-compliance in any of the above, INR 500 shall be charged for interior cleaning and in actual for any interior part damage due to user’s negligence
Cancellation and Refund
The advance booking amount (INR 999) shall be fully refunded if the user cancels the booking 96 hours prior the booking start time (The amount shall be refunded within 1-2 working days). In other cases, there shall be no refund.
Airport Delivery and Pickup
An amount of INR 600 shall be charged for airport delivery or pick up (One way).
Doorstep Delivery
A reasonable amount shall be charged based on the distance from our office
Penalty and other charges
1. In case the user is found over speeding (more than 110 KMPH) during a booking, a fine of Rs. 990 shall be charged. The user shall be notified via SMS/email for all charges applicable.
2. If a user is found drunk at the time of drop, the user shall be liable for the complete damage repair cost.
3. Smoking/drinking is strictly prohibited inside the vehicle. Penalty of Rs.999/- fine shall be charged, if found guilty.
4. User have to borne the fine if any challans during the rental period.
5. Please Visit our Damage Charges section for more information on damage charges applicable as per policy.